Refund policy

Off Trail Vermont Refund and Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Cara@offtrailvermont.com. Please note that returns will need to be sent to the following address: PO Box 117 Reading, Vermont 05062

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Cara@offtrailvermont.com

 

Off Trail Vermont Tins

We stand by the quality of our products. That’s why we offer a 1-year warranty on all Off Trail Vermont tins. If you experience any issues within that time, please contact us, and we’ll be happy to assist you.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Cara@offtrailvermont.com.

 

Our number one goal is to make sure you are completely satisfied with your Off Trail Vermont products! 

 

What if my product arrives defective?

If, by any chance, there's an issue with your order, or if the product is defective or damaged, we want to make it right! In such cases:

  • We will cover the return shipping costs, ensuring the process is hassle-free for you.
  • Reach out to our customer service team at Cara@offtrailvermont.com with your order number and a brief description of the issue. We'll guide you through the return process.

Change of Heart? No Worries – Here's What You Need to Know: 

If, however, you've had a change of heart or have decided that a product isn't the right fit for you:

  • You will have the opportunity to make a trade for equal or less value or ship the product back to us for a refund minus the cost of shipping.
  • You're responsible for the return shipping costs. We appreciate your understanding in this matter.

Consistency Note: Embracing Nature's Ways 

Due to the nature of our product, extreme environmental temperatures may affect its consistency. Rest assured, this won't alter the quality of the product. If this happens, simply return the product to room temperature, and the magic will resume. 

Packaging

We aim for eco conscious packaging and materials. We do not guarantee the quality of our packaging. If your packaging arrives defective but your product is intact, we will not issue a new order. If your package is defective and your product is defective please see the associated policy.

We also don't guarantee the quality of our seed paper. Seed paper is designed to be biodegradable and results may vary. 

A Friendly Reminder: Please Don't Send Us Empty Tins 

If you've decided to return a product, please ensure it's in its original condition and packaging. Unfortunately, we can't accept returns of anything that has been modified from its original condition and packaging.

 

30-Day Return Window

We understand that sometimes things might not go as planned, and your satisfaction is our top priority. Off Trail Vermont offers a 30-day return window from the date of your purchase.

 

How to Initiate a Return: Simple Steps for Your Convenience 

  1. Contact Us: Shoot us an email at Cara@offtrailvermont.com with your order number and the reason for the return. Please include a photo of your product if it is defective.

  2. Follow Our Guidance: Our customer service team will provide you with detailed instructions on how to proceed with the return.

  3. Pack It Up: Pack the product securely, ensuring it's in its original condition.

  4. Send It Back: Ship the package to the address provided by our team.

Refunds and Exchanges

Once we receive your returned item:

  • If it's a case of our fault or a defective product, we'll initiate a refund or send you a replacement – your choice.

  • If it's a return due to a change of mind, we'll issue a refund minus the return shipping costs.

 

Need Further Assistance? We're Here for You! 

If you have any questions or need assistance with the return process, don't hesitate to reach out to us at Cara@offtrailvermont.com. We're here to make sure your Off Trail Vermont experience is nothing but amazing!

Monday - Friday: 9:00am - 5:00pm EST

Thank you for being a part of the Off Trail Vermont crew! Your satisfaction and our shared passion for an active lifestyle with the willingness to adapt is what drive us every day.

Kindly,

The Off Trail Vermont Team